D365 for Customer Service

Microsoft D365 for Customer Service

Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized service with a 360-degree customer view, and provides visibility into service agents' performance with dashboards and reports.

  • Use Dynamics 365 Customer Service to:

    • Track customer issues through cases
    • Record all interactions related to a case
    • Share information in the knowledge base
    • Use unified routing to efficiently route work items
    • Manage conversations across channels, including voice
    • Use AI-driven embedded insights and analytics to improve customer satisfaction
    • Collaborate with experts in Microsoft Teams
    • Create and track service levels through service-level agreements (SLAs)
    • Define service terms through entitlements
    • Manage performance and productivity through reports and dashboards
    • Create and schedule services
    • Participate in chats

Earn customers for life

Exceed customer expectations with maximized service operations and improved agent efficiency.